Return & Refund Policy
Eligibility for Returns:
- Products can be returned within 14 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items:
- Personal care products that have been opened or used.
- Products purchased on sale or through promotions.
Return Process:
- Initiate a Return: Contact us at 03704015233 to request a return. Provide your order number and reason for the return.
- Return Shipping: We will provide you with instructions on how to return the item. You will be responsible for the return shipping costs unless the item is defective or incorrect.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
Refund Policy
Refund Processing:
- If your return is approved, we will process a refund to your original payment method. The refund amount will include the cost of the product but not the original shipping fees.
- Refunds typically take 5-10 business days to process, depending on your payment provider.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at 03704015233. We will arrange for a replacement or refund based on your preference.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance, please contact us at: Phone: 03704015233